Help & FAQs

1. General Information

What is Zolts?

Zolts is your trusted source for premium auto parts, offering a wide range of products to enhance your driving experience. Whether you're looking to upgrade, repair, or maintain your vehicle, we have the parts you need.

How can I contact Zolts?

You can reach our customer service team via email at [email protected] or by phone at 0414683350. Our support hours are 9 AM - 5 PM, Monday to Friday.

Where is Zolts located?

We are based in Sydney, NSW, Australia, and ship our products nationwide.

2. Orders & Shipping

How do I place an order?

Placing an order with Zolts is easy! Simply browse our products, add the items you wish to purchase to your cart, and proceed to checkout. You will need to provide your shipping information and payment details to complete your order.

What payment methods do you accept?

We accept all major credit cards, including Visa, MasterCard, and American Express. We also accept payments via PayPal.

How long will it take to receive my order?

Delivery times depend on your location and the shipping method selected at checkout. Generally, orders are delivered within 3-7 business days. You will receive a confirmation email with tracking information once your order has shipped.

Do you ship internationally?

Currently, we only ship within Australia. We hope to expand our shipping options in the near future.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed, we may not be able to make changes or cancel it.

3. Returns & Refunds

What is your returns policy?

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 30 days of receiving it for a full refund or exchange, provided the items are in their original condition and packaging. Please see our Returns Policy for more details.

How do I return an item?

To return an item, please contact our customer service team with your order number and reason for return. We will provide you with instructions on how to return the item. Please note that return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

When will I receive my refund?

Once we receive and inspect your returned item, we will process your refund within 5-10 business days. The refund will be issued to the original payment method. Please note that it may take additional time for the funds to appear in your account, depending on your bank or payment provider.

4. Product Information

Are your products genuine?

Yes, all products sold by Zolts are 100% genuine and sourced from trusted manufacturers and suppliers. We stand by the quality of our products and strive to provide only the best for our customers.

How do I know if a product will fit my vehicle?

Each product page includes detailed information about compatibility with specific vehicle makes and models. If you're unsure whether a part will fit your vehicle, feel free to contact us with your vehicle details, and we'll assist you in finding the right part.

What if an item is out of stock?

If an item is out of stock, you can sign up to be notified when it becomes available again. Simply enter your email address on the product page, and we'll let you know as soon as it's back in stock.

5. Account & Security

Do I need to create an account to place an order?

No, you can place an order as a guest. However, creating an account allows you to track your orders, save your shipping information for faster checkout, and receive updates on new products and promotions.

How do I create an account?

To create an account, click on the "Sign Up" or "Register" button at the top of our website and fill in the required information. Once registered, you can log in at any time to manage your account.

Is my personal information secure?

We take your privacy and security very seriously. Your personal information is protected by industry-standard encryption technologies, and we will never share your data with third parties without your consent. For more details, please refer to our Privacy Policy.

What should I do if I forget my password?

If you forget your password, click on the "Forgot Password" link on the login page, and follow the instructions to reset your password. You will receive an email with a link to create a new password.

6. Promotions & Discounts

How can I find out about promotions and discounts?

To stay updated on our latest promotions and discounts, sign up for our newsletter. You can also follow us on our social media channels for exclusive offers and announcements.

Can I use more than one discount code?

Only one discount code can be applied per order. If you have multiple codes, choose the one that provides the best value for your purchase.

Do you offer bulk discounts?

Yes, we offer bulk discounts for large orders. Please contact our sales team for more information and a custom quote.

7. Still Have Questions?

If your question is not answered here, feel free to contact our customer support team. We're here to help!