Privacy Policy

1. Introduction

Welcome to Zolts ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988. This privacy policy outlines how we collect, use, disclose, and protect your personal information.

2. Information We Collect

We may collect and process the following types of personal information:

• Identity Information: This may include your name, date of birth, gender, and other identifying details.
• Contact Information: Such as your email address, mailing address, phone number, and other contact details.
• Account Information: Including your username, password, purchase history, preferences, and other account-related information.
• Payment Information: Your payment details, such as credit card information and billing address (processed securely through third-party payment providers).
• Technical Information: Information related to your use of our website, such as IP address, browser type, operating system, and pages visited.
• Additional Information: Any other personal information you provide to us voluntarily when you interact with us.

3. How We Use Your Information

We use your personal information for the following purposes:

• Order Processing: To process and fulfill your orders, including payment processing, shipping, and order status updates.
• Customer Support: To provide customer service and support, including responding to your inquiries and handling complaints.
• Account Management: To create, manage, and maintain your account, including order history and preferences.
• Marketing: To send you promotional materials, newsletters, and other communications that may interest you (with your consent).
• Website Improvement: To analyze website usage and improve the performance, content, and user experience.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms and conditions.

4. Disclosure of Your Information

We may disclose your personal information to:

• Service Providers: Third-party service providers who assist us in providing our services, such as payment processors, shipping companies, and IT service providers. These providers are bound by confidentiality agreements and are only permitted to use your information for the purposes we specify.
• Legal Obligations: Law enforcement, government agencies, or authorized third parties if required by law or if we believe such action is necessary to comply with legal obligations or protect our rights.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred as part of the transaction.

5. Security of Your Information

We take reasonable steps to protect your personal information from unauthorized access, disclosure, modification, or destruction. We use industry-standard security measures, including encryption, firewalls, and secure access protocols, to safeguard your data. However, please be aware that no method of data transmission over the internet or electronic storage is completely secure.

6. Your Rights and Choices

You have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request corrections to any inaccurate, incomplete, or outdated personal information.
• Withdrawal of Consent: Withdraw your consent to our use of your personal information for marketing purposes.
• Complaint: Lodge a complaint if you believe we have breached the APPs. We will investigate your complaint and respond within a reasonable timeframe.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website. You can manage your cookie preferences through your browser settings.

8. International Data Transfers

As part of our operations, your personal information may be transferred to and processed in countries outside of Australia. We will take reasonable steps to ensure that any overseas recipient of your personal information complies with the APPs.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and the updated policy will take effect as soon as it is posted.